Privacy Policy

1. Who we are and what this covers

PawPush is operated by TSA Innovations Co. We are the personal information controller for the data described here.

This policy follows the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC). It covers every part of PawPush: accounts, PawSharePo, Pawsuyo, FuReelZ, Sponsoring, Project Animal Welfare and AsPugochi.

2. What we collect

• Account details: name, email address, password credentials handled by our authentication service, and your role.
• Profile details you choose to add: city, bio, avatar, notification settings, and whether you allow city-level discovery in AsPugochi.
• Verification details: the application you submit for a rescuer or shelter badge, including the identity and organisation documents you upload.
• Community content: free-supply listings with photos, assistance requests, orders, private order messages, reels and captions, reports and comments you send to moderators.
• Sponsorship and project records: pledges, amounts, payment references, donor messages and delivery details you give for a handover.
• Game data: your virtual pet, inventory, coins, rewards and action history.
• Technical data: essential logs and error reports used to keep the service secure and working.

3. Why we use it and our lawful basis

• To run your account and the features you use — performance of our agreement with you.
• To review verification documents and moderate content — our legitimate interest in keeping the community safe, and your consent when you submit documents.
• To record sponsorship and project pledges, verify payments and show honest totals — performance of the service and compliance with financial-record rules.
• To send you in-app or email notices you asked for — your consent or the settings you chose.
• To detect fraud, abuse and security incidents, and to comply with lawful orders — legal obligation and legitimate interest.

4. Sensitive personal information and documents

Verification documents may contain sensitive personal information. They are stored privately, opened only through short-lived signed links, and reviewed only by authorised admins for the purpose of granting a verified badge.

Please send only what is needed to prove your identity or your organisation. Do not upload medical records of other people.

5. Who can see your information

• Access is limited by design: an order, its delivery details and its messages are visible only to the requester, the benefactor in that order, and staff who must review a report.
• Public listings and published reels are visible to visitors. Your email address and verification documents are never shown publicly.
• Payment verification and fund records are reviewed by finance staff. Every sensitive action is written to an audit log.
• We share data with service providers that host and protect the platform, under confidentiality obligations, and with authorities when Philippine law requires it.

6. Location and proximity in AsPugochi

The social park is off unless you turn discovery on. When you do, PawPush stores only a city-level label — never exact coordinates — and it expires automatically. Invitations and play sessions use codes, so no one needs your precise location.

7. Cookies and local storage

We use strictly necessary cookies and browser storage to keep you signed in and to remember basic preferences such as your chosen appearance. We do not sell personal data or run third-party advertising trackers inside PawPush.

8. How long we keep data

Account and community records are kept while your account is active. After a valid deletion request we remove or anonymise personal data, except records we must keep for tax, accounting, fraud-prevention or dispute purposes under Philippine rules, which are retained for the required period.

9. How we protect data

We use access rules per record, private file storage with expiring links, role-separated admin tools, audit logging and encrypted connections. No system is completely secure, so please use a strong, unique password and tell us at once if you suspect unauthorised access.

10. Your rights under the Data Privacy Act

You can exercise these rights from Settings → Data request inside the app, and the request is logged so you can track it. We respond within the period required by the NPC, generally within fifteen (15) working days for straightforward requests.

• Right to be informed — this policy and the notices in the app explain how your data is used.
• Right to object, and right to access the personal data we hold about you.
• Right to correct inaccurate or incomplete data.
• Right to erasure or blocking, subject to lawful grounds for continued processing.
• Right to data portability, where technically feasible.
• Right to file a complaint with the National Privacy Commission.

11. Children

PawPush is not intended for children under 18 without a parent or guardian. If we learn that a child created an account without guardian consent, we will close it.

12. Where data is stored and transfers

Data is stored on cloud servers that may be located outside the Philippines. Where that happens, we rely on lawful transfer mechanisms and contractual safeguards consistent with the Data Privacy Act.

13. Changes and contact

We will announce material changes to this policy in the app before they apply.

For privacy questions or complaints, use Settings → Data request, or contact the PawPush support channel listed in the app. You may also raise a concern with the National Privacy Commission.